Home Delivery

We deliver in the Cowichan Valley area of Vancouver Island, and you can check if your address is included on one of our current delivery routes by entering your address here. If your address is on our route, you can proceed to create an account. We are currently delivering to the main areas of Shawnigan Lake, Mill Bay, Cobble Hill, Cowichan Bay, Duncan, Crofton, Maple Bay, and Chemainus. 

You can also follow us on Facebook for announcements of our new delivery areas in the Cowichan Valley, or email us to let us know where you'd love to see delivery service provided in the future! Signing up for an account even if you're not in our area is one of the best ways to let us easily see where the best areas to expand to are.
We will deliver any order over $10 (not including the delivery fee, bottle deposits, and taxes) for a flat rate of $3. Unfortunately we are unable to deliver orders under $10, but you can always come pick up milk at our on-site farmstand at 4590 Koksilah Rd! The farmstand is open Mon-Fri from 7am-7pm and Saturdays from 9am-4pm (closed on Sundays).
Your order can be edited as much as you'd like until your cut-off time. Everything in your cart at the cut-off time will be delivered to you!

Your cut-off time is at 8am two days before your delivery day - for example if you receive deliveries on Fridays, then Wednesday at 8am is your cut-off for editing your order online.
Please call us at 250-710-4287 if you need anything changed after that point.
A recurring order lets you choose certain products to be delivered to your house weekly, bi-weekly, or monthly so that you don't have to remember to place a new order each time. You can always add extra items to your recurring order, remove items from your recurring list, or set yourself to vacation mode in your account settings. It's very flexible and helps make sure you don't run out of your staple foods! 
No problem! All our customers are required to set out a cooler and ice packs by their front door, whether or not they plan to be home that day.

If there are no ice packs or yours is melted, our driver will provide one for a $5 fee. If you leave the ice pack out for the driver to collect on a future delivery, we will refund you $2.

If no cooler is left out we will be unable to deliver your order. Your account will not be charged for your order, except for the $3 delivery fee. 
We accept MasterCard and Visa through your account on our website for home delivery. We bill your credit card on your delivery day.

Our farmstand accepts cash (no change available), cheque, and on-site e-transfers (wifi available).
We'd love to deliver to you! We'll need to get in touch with your building manager to get an access code for your building, and to confirm that they're okay with coolers in the hallway for us to place your products in. Please contact us by email to give us your building information and we'll do our best to set that up. 
We are only able to provide our milk in our own bottles after they go through our bottle washer and are sanitized for hygiene and quality control reasons. We are able to reuse these bottles many times and eventually recycle them completely.

 

Our Milk, Farm, and Cows

No. It is illegal to sell raw, unpasteurized milk in Canada. Our milk is pasteurized at a lower temperature than most milk in Canada, and you have the choice of homogenized or unhomogenized (cream-top) milk.
At Cowichan Milk Company we use vat pasteurization, which involves heating the milk to 63°C for 30 minutes and then rapidly cooling the milk.  This retains a high percentage of the milk's natural enzymes and beneficial bacteria which adds to the flavour and health benefits of the milk.  It tends to cost a little more than conventionally pasteurized milk because the temperature is lower, the process is lengthier, and therefore more expensive.  The texture is creamier and has a fuller and richer flavour. 

Homogenization is the physical process of breaking down the fat molecules in milk small enough so that they stay integrated rather than separating as cream. Our cream-top milk is non-homogenized, which allows the cream to rise to the top. You also have the option to buy homogenized milk if you're not into shaking before pouring!
No. Cowichan Milk Company, like all Canadian dairy farms, is held to strict industry standards.  Every tank of our milk is tested for traces of antibiotics just like every other milk tank in Canada before it is allowed to be processed, packaged, and sold.

As we have a small herd it is easy for us to notice when a cow isn't feeling well and to take care of her before antibiotics are required. If she becomes sick enough to require antibiotics we do administer them (just as we would for our own kids - it isn't fun being sick!), and then discard her milk for the required number of days until it is clear of antibiotics. 
You can order it online and have it delivered to your door along with products from other Cowichan Valley farmers, or you can stop by our farmstand to pick up milk.
Our milk is also carried by these great Cowichan Valley retailers.

Our farmstand is on our farm at:
4590 Koksilah Rd
Duncan, BC  V9L 6N6

We're open:
Monday-Friday: 7am-7pm
Saturday: 9am-4pm
Sundays: Closed
Glass bottles are much more environmentally friendly than plastic or waxed paper cartons. Our glass bottles can be sanitized and reused many, many times before recycling completely. Both paper cartons and plastic jugs are porous, but glass imparts no foreign odours or flavours. Unlike plastic, glass is not made from petrochemicals (ethylene glycol, polyvinyl chloride, styrene and linear low-density polyethylene). Glass keeps the milk colder, keeping it fresh longer. 

Glass bottles are also traditional for containing farm-fresh milk from the local family farm. We want there to be no confusion - our product is different. It's handled with the utmost care and packaged in the best container possible: glass! 
All our bottles, regardless of size, have a bottle deposit of $2.00 each.  When you return your empty bottle in good, well-rinsed condition, we will refund your bottle deposit. Please return your bottles to us (not the recycling depot!) and we will then sanitize them and reuse them for more delicious, farm-fresh milk.

If you purchased your milk at our farmstand, you can bring them back and trade your empties for fresh bottles of milk (for the bottles that you're exchanging, just pay the price of milk). Our farmstand is by honour system and doesn't have change, so we are unable to provide a deposit refund in cash. You can bring back empty bottles to our retail locations and they can give you back your deposit even if you're not purchasing more milk. 

If you purchased your milk via home delivery, just set them out on your next delivery day and we'll credit your account. If you are no longer continuing with home delivery, let us know and we can pick up your bottles along our delivery route and refund your account. 

If you like to keep your bottle, feel free to use it as a vase, a water bottle, to hold wet or dry foods, as a decor item - it's up to you! 

 

Still Have Questions?

You can reach us anytime at cowichanmilk@gmail.com, or from Monday to Friday between 8am-4pm at (250) 710-4287. We'd be happy to help answer any questions you might have!

 


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